how to avoid negativity

I found this fabulous info-graphic through Pinterest (originally posted on The Secret Yumiverse) a while ago, and I love it. LOVE IT. For many reasons. Because, not only is it hilarious, but I've also found that a few of the techniques it outlines are incredibly effective when I have to deal with a meanie-jerk on the phone at work.

There have been many times that I have had to take a deep breath, and imagine an invisible force-field full of positive thoughts (#5) as a barrier between me and the jerk-monster on the phone, where all their meanness just bounces off. It works! Try it. I also like the one about every jerk monster having a sad human being trapped inside of it. When I try to remember this, it helps to humanize even the most obnoxious, vicious people, which makes it possible to send some compassion their way.

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